تعلن شركة زين للاتصالات في الاردن عن توفر الشواغر التالية :
1- MDS Systems Supervisor
Job Purpose:
Responsible for all aspects of Zain as a Service Provider (SP) for IP Systems Infrastructure, including Projects, Operations and Technical Support. Which entails coordinating with other related teams to ensure the best Performance, improve Service SLA's and KPI's through developing new solutions and applying the right, latest technologies, in addition to insure E2E capacity planning alignment with set targets, and provide different level of elements, resources and features to match network growth and meet engineering targets.
Responsibilities:
Manage Zain SP Systems services, resources, team, design, implementation projects and SLA.
Develop, implement, support and strategically manage the Service Provider systems including but not limited to servers, operating systems, Storage area, data backup, DNS, Mail, Web Hosting, VOIP infrastructures, and management solution, security systems.
Ensure Zain SP ICT Systems compliance to industry standards and internal standards and frameworks.
Manage and Maintain SP Systems Hardware; Servers, Storages, Network in terms of upgrades, expansions, reactive support maintenance and proactive support maintenance.
Validate Systems design, setup and configure to be compliant with business requirements, performance needs, security and business continuity requirements.
Monitor Systems Performance and KPIs to make sure all systems are meeting SLAs; Servers, Storage, Network and Services.
Technical Projects Management.
Provide technical guidelines for operation.
Security and Risk Management.
Provide technical support for MDS customers within their area of responsibility.
Requirements:
Education : Bachelor Degree in Computer Engineering or any related field.
Work Experience: a minimum of 7 years in Systems Administration, with previous experience in managing a team.
Certificates:
Mandatory: AWS, Microsoft Cloud and Platforms certification.
Desirable: Cisco Certification CCNA, CCNP Voice, CCIE Voice,Linux, and VMWare Certificates
Knowledge of:
Cloud Architecture, including Microsoft Azure, AWS.
Cloud Platform and Infrastructure.
Operating Systems Implementation and Operation (Linux, And Microsoft)
Virtualization Hyper-v and VMWare
Cloud computing infrastructure, project implementation, service management and public cloud service provisioning systems.
Microsoft technologies (windows operating systems, MS SQL, Oracle DB, Cisco Networking (WAN, LAN and security), Servers hardware, Linux operating system, IT security systems, SAN infrastructure, system monitoring and management
VoIP, Cisco Hosted Collaboration systems, and call Manager.
Contact Centers Solutions.
Project management of IT that includes Enterprise services and critical services.
MS SQL, and MySQL reporting services.
IT change management.
Cyber Security.
Skills In:
IT Strategy and Planning: Hardware solutions strategy and planning, Operations strategy and planning, Business Continuity and Contingency Planning, Storage solutions strategy and planning, Applications strategy and planning, Security policies and procedures, New technologies assessment, Network and communications solutions strategy and planning, Costing and Budgeting
Applications Management: Messaging systems, Operating systems, Telecommunication systems
Database Management: Database management & warehousing, Knowledge management
Risk management: Risk assessment techniques, Risk measurement and Disaster Recovery.
VoIP systems administration and Management, including IP Telephony, IPCC and Telephony Cloud Services.
Customer Support: Help desk support methods and techniques
Analysis Techniques: Problem solving and requirements collection, Research analysis
Testing: Technical quality assurance
Vendor Management: Contract administration, SLA management
Asset Management: Capacity planning, Technology assets management
Network Performance Management: Performance management tools, Network Performance optimization, Performance Management process, Service Performance Optimization
Network Fault Management: Fault management tools and systems, Fault analysis and correlation techniques, Disaster recovery and contingency planning
Trouble Ticketing: Trouble ticketing systems, Workflow techniques
Inventory Management: Network Inventory Systems and Integration, Maintaining Network Inventory systems
Service Management: Service activation tools and techniques, Service platforms management (upgrade, scale, backup, maintain etc.)
IP
IP Systems
MDS Systems
2- Head of Business Development
1.Job Purpose :
Responsible for drawing out business strategy, identifying market segments, creating business plan, and leading business/corporate development activities including P&L ownership.
2. The Job entails exposure :
Lead and manage the sales, marketing and account management team
Prepare and own / lead the annual Business Development Plan of the company
Define and achieve monthly, quarterly, and yearly targets.
Design strategies for new services and products as well as analyze business needs and provide new opportunities for growth.
Maintain and build customer relationship strategies.
Work closely with Zain team to ensure efficient and effective customer care, wallet registration at shops, issuing cards instantly at shops, all wallet services are available at shops (especially availability of cash)
Conduct strategic account reviews as well as support, service, and manage account-related needs
Deliver ongoing market analysis including market intelligence and competition assessment
Identify customer needs and develop marketing tools for clients as well as design referral and lead generation networks
Manage social media company deliverables and work with Zain marketing team to deliver shared campaigns
Work closely with product managers to ensure correct positioning strategies for product lines
Requirements:
Education: Bachelor Degree in Business, Finance, Marketing or any related fields. (Master's degree is a plus)
Work Experience: A minimum of 10 years of experience in a related field (a minimum of 5 years in a managerial role) Certificates: Certificates in the Financial field such as CMA is a plus
Knowledge of:
Excellent knowledge of financial services industry
Excellent knowledge of mobile payment methods and ecosystem
Significant dealings with Central Bank regulations
A working knowledge of account management and support
Excellent knowledge of financial statements and budgeting from commercial perspective
Good knowledge of telecommunication commercial models
Basic knowledge of fintech, excellent fintech knowledge is a plus
Basic knowledge of payment cards issuance, excellent knowledge is a plus
Excellent knowledge of commercial agreements and frameworks
Skills In:
Excellent command of product road map preparation
Good command of strategic business planning
Excellent communication and presentation skills at all levels including higher management
Excellent command of influencing skills and deal closing capabilities
Excellent command of negotiating skills
Excellent command of managerial and leadership skills
Excellent command of drawing out P&L statements and owning business plans
Deal with varied tasks and to work under pressure to meet deadlines and targets
Work effectively and responsibly without close supervision
3- SOC Sr. Analyst
Job Purpose:
Responsible for assessing, planning, and enacting security measures to help protect the organization and external customers from security breaches and attacks on its computer networks and systems. This job involves simulating attacks to identify vulnerabilities, testing new software to help protect the company and customer’s data, and helping users adhere to new regulations and processes to ensure the network stays safe.
The Job Entails Exposure To
Assess, plan, and enact security measures to help protect the organization and external customers from security breaches and attacks on its computer networks and systems:
Develop Alerts and rules for Customers attacks and Security bugs scenarios in SIEM system
Develop security mitigation plan per customer
Provide analysis and trending of security log data from a large number of heterogeneous security devices.
Provide Incident Response (IR) support when analysis confirms actionable incident.
Provide threat and vulnerability analysis as well as security advisory services
Analyze and respond to previously undisclosed software and hardware vulnerabilities
Investigate, document, and report on information security issues and emerging trends.
Integrate and share information with other analysts and other teams
Conduct Forensics investigation based on international standard
Implement, Operate and Troubleshoot for ISP's DNS, Web, Databases, Mail and Windows Media Streaming servers.
Implement Operate and Troubleshooting network and host-based Security platforms including Firewalls, IPS, WAF, and Application layer Firewall, mail anti-Spam and Security Information & Event Management (SIEM) platform.
Evaluate, select, design and configure security infrastructure systems in Service Provider environment.
Come-up with technical solutions to address security weaknesses and work with relevant stakeholders to implement them.
Develop, document and implement complex changes to security solutions within the company network.
Requirements
Education: Bachelor Degree in Network Engineering & Security, Computer Science, Computer Engineering or any related field.
Experience: Analyst 0-1 years
Sr. Analyst 3 - 6 years of experience
Knowledge Of
Telecom industry
Knowledge of various security methodologies and processes, and technical security solutions (firewalls , IPS, anti-Malwares)
Industry recognized systems and information security certification, such as a CISSP (or Associate), SSCP, CEH, or equivalent are plus
Knowledge of TCP/IP Protocols, network analysis, and network/security applications
Knowledge of common Internet protocols and applications
Skills In
Risk Management: Risk assessment techniques, Mitigation techniques, Risk probability and estimation
Analysis Techniques
Premises Security Operation: Premises Security Systems, Fraud Detection, Premises Security Reporting, Security and Safety Measures, Access control
Process Management: Business processes and procedures
Project Management: Project Planning Tracking, Project Reporting, Issue Resolution
Excellent command of English language speaking and writing
Good command of MS office applications
Excellent verbal and written communication skills
Excellent customer service skills
Work Environment: 24/7: shifts based