Responsible for leadership, management and training of Maine, network, network, service, network mission, high level of customer satisfaction, seamless customer experience, and achievement of key performance indicators for the call center function.
: Key Responsibilities: Key Responsibilities
- Coordination of new recruitment
-Payments and selection, where you have to study EU, interview, interview, and arrange for their training
-Improve the work environment within the call center to develop agents' ethical level and motivation by creating a sense of ownership
Maintaining fairness
Reviewing processes and structure to be able to update them dynamically, as well as developing new business continuity policies
Conducting trainings for new/existing agents and team
M-Table Periodic Table
- File lawsuits along with KPIs
Develop their skills in tasks and conditions
Achievement of the first part of the program
: Requirements
Education: Bachelor's degree in
business management or
related field.
. level
Experience: Intermediate level
Experience in a related field.
If you are interested in applying, please click on the following link
https://apply.workable.com/umniah/j/BEE99ABDFE/
Umniah website